training

Hi everyone. My area of interest is in usability and seeing wider use of linux among non-technical users. However. my experience has shown a lot of resistance to linux due to non standard user interface and functionality. Also, most users who have tasks to complete don’t care about things like sudo and root.

I have found that Ubuntu, Linux Mint and Puppy to be among the easiest to understand but there are still issues with them that many users don’t understand. Many of these issues are system and app installation, setup and incomplete configuration (no flash or codecs included).

Anyone have any success stories about getting non-techies to use Linux? What distros? How much training? How much ongoing support?